This section describes the vision for the Council in terms of this Commercial Strategy – Commissioning and Procurement.
The strategy principles provide the structure and framework from which the Council will plan and prioritise the commercial activity of commissioning and procurement.
The principles are summarised below and will be subject to review each year of the strategy.
Each of the principles are of equal importance in ensuring the delivery of the Council’s commercial ambitions and to meet overall purpose.
Principle 1 - people, skills and development
The Challenge
To have a continued focus on people, skills, and development. It is recognised that commercial activity has a wider role to play in the development of contract management and other skills to enable the Council to be commercially effective – “Being more commercially minded”.
To ensure that the professional skills and experience that the Council staff have are used in a wide variety of projects through providing innovative commercial support, to a growing range of projects that optimise the use of Councils assets, drive income and budget savings. Investing in, and supporting these activities, will continue to be part of the Council’s Commercial Strategy.
Objectives:
- to attract, develop and retain the very best procurement and commercial staff with the professional, personal, and technical skills to deliver value for money through commissioning, procurement, and contract management activity
- encourage and embed coaching, high performance and positive behaviours. Maintain a development and retention programme, capturing professional, personal, and technical skills for staff
- place the best people by encouraging internal career development at all levels as well as recruiting the best of external expertise where needed
- invest in opportunities to grow the right talent including apprenticeships
- continue and grow our commitment to a “learning culture” organisation, through adopting a “train the trainer” approach, and knowledge share groups, such as the Commercial Network under the Commercialisation Transformation Programme
- develop and deliver a high-quality training offer, including skills to develop a commercial mindset. This to include awareness and training in respect of commissioning; procurement; contract management; and behaviours to enable improved Supplier Relationship Management (SRM)
- ensure resources are effectively used, supported by effective planning of available resource against the required workload using the “Forward Look” within the Accord e-contract management system (e-CMS) and other available tools
- attract and retain knowledgeable staff who add value across a range of activities and bring excellent commercial skills and understanding of services. This will enable the Council to achieve the best commercial results and outcomes for residents
- recruitment, whether internal or external, to be proportionate in order to achieve the best outcome, in accordance with the Council’s recruitment and selection policy and procedure
Principle 2 - effective commissioning
The Challenge
To identify needs, develop effective commissioning models and to develop the market to meet those needs in the most cost-effective way.
Commissioning to be a co-design process with others, internally and externally, that: tests ideas; capacity and appetite for developing services to tackle outcomes; develops innovative operating models; and outcome specifications.
Approach “To commission as One Council”
It is recognised that commissioning option appraisals may not always conclude that procurement to secure a supplier delivery is the best value route to meet the identified need.
An appraisal may conclude that insourcing, in part or wholly, represents the best value for the Council.
Whatever the route the commissioning should be an effective model.
Objectives:
- to be able to demonstrate how the commissioning improves outcomes for Council’s residents and contributes to the environmental targets set out in the Council’s Climate and Ecological Emergency Strategy. These should be an early consideration in commissioning; not left until procurement
- to be clear whether the commissioning is outcome based, i.e., to provide opportunities for supplier innovation and methodologies; or whether it is input based, i.e., needs to be rigidly prescribed
- cost, quality, environmental and social value considerations, and the balance of risk between the Council and supplier, are all equally important factors to deliberate as part of feasibility and development in order to achieve best value and a cost-effective model
- identify what will represent best value, how it will be achieved, measured, and maintained during the life of the contract
- promote co-production, where applicable, that involves residents, communities and providers working with the Council in designing and developing more effective services
- should seek, where applicable, to empower Council customers, both internally and externally, to self-manage and reduce dependency
- to use modern and progressive processes that provide opportunities for local suppliers, in particular small / micro businesses, that allows them the potential to expand on their offer to the Council as they grow and develop
- to engage early interested stakeholders, both internally and externally, to ensure there is an opportunity for them to contribute and influence commissioning intentions. • Ensure compliance to legislation relative to the commissioning
- commissioners to have full visibility of the financial costs, the market view, and performance as well as service outcomes, in order to inform understanding of value for money in subsequent commissioning
- obtain detailed data and other management information from incumbent suppliers that captures the evidence of what works and informs the future development of the required need
- to provide clear and proportionate business cases for each commissioning activity, prior to commencement, in accordance with page 19 “Case for Commissioning”
Principle 3 - strategic sourcing
The Challenge
The Council’s staff and suppliers expects that high quality and efficient strategic sourcing is delivered. Simple and streamlined processes, delivered by experts with a strong focus on the supplier experience will be a core part of commercial activity - “Being more business friendly”.
The Council will continuously review its commercial approach to ensure it responds to feedback from suppliers and others, to develop future commercial approaches accordingly.
This includes the eProcurement system that is used for procurement and optimising the statutory and legal boundaries of relevant legislation, e.g., procurement rules, to deliver the best outcomes.
Underlying all commercial activities there needs to be a consistent culture of strong project management and programme governance.
Securing the very best value from all such activities, and a robust, structured and well managed approach is vital.
This will ensure that the Council is a using the resource and skills it has, to deliver the very best return within decreased budgets.
Objectives:
- strategic sourcing activity (the end-to-end sourcing process) to be simple, clear, and efficient. To deliver a sourcing process that achieves successful outcomes and is a positive and effective experience for suppliers and staff
- the procurement pipeline will be maintained using the “Forward Look” within Accord e-CMS and will be visible across colleagues in Finance, Legal and Business Operations
- the delivery of all procurement projects to be robustly managed in a visible way and in line with agreed methodology as set out in the Council’s Procurement Toolkit
- align strategic sourcing plans to the service outcomes to ensure a clear and robust programme of sourcing activity
- best practice is driven through the tools and national standards and these are reviewed regularly
- implement a consistent feedback process, with the results being used to make genuine and sustainable improvements to processes, including both commissioning and procurement
- provide consistent feedback to suppliers that are unsuccessful in securing Council business to allow them to develop for future opportunities
- ensure compliance to relevant legislation and the Council’s own rules, e.g., Contract Procedure Rules, Scheme of Delegation, etc
- define and understand the internal cost of strategic sourcing to ensure the end-to-end sourcing process in the most efficient way
- define and understand all costs, such as transportation, that are not necessary directly procured as part of the core delivery
- explore commercial opportunities for all aspects of the strategic sourcing process
- maximise the use of intelligence around suppliers, markets, service design and demand, through early market engagement and market development; consider how the commercial approach and contract design could be set to address potential market weaknesses
- be ready to develop strategies for new areas of spend as business needs develop, transform, and embed in the Council
Principle 4 - contract management
The Challenge
Improving contract management continues to be a key deliverable for the Council.
It is essential that a contract management framework to strategic and critical suppliers is applied in accordance with the Contract Management Procedure Guide, the Guide to Managing Critical Contracts and Guiding Principles of Managing Contract Price.
As suppliers delivering council services evolve, the importance of managing relationships in a more complex environment will dramatically increase and focus – “Being more commercially minded”.
To drive the greatest benefits, there will be the need to continue to review tools, processes, and skills, and look across all commercial activity to ensure the approach reflects the very best practice.
Objectives:
- to deliver efficiencies, savings, and service quality improvements through a proactive and consistent approach to supplier and contract management. This approach will also maximise commercial opportunities, reduce risk throughout the supply chain and support the delivery of best practice contract and supplier management
- ensure that the best value identified at point of commissioning is achieved, measured, and maintained during the life of the contract; to take appropriate action when it has not
- maximise the use of a range of tools and techniques including e-procurement and supplier networks. The Accord e-CMS is the key source of information on the performance of suppliers
- efficiencies, improvements, and savings to be delivered through contract and supplier relationship management
- contracts spend to be transparent and reported through the Accord eCMS and Spend Analysis Dashboard
- increase contract compliance management and the percentage of “Assigned Spend”. • Projects to be tracked by milestones throughout the lifecycle, with clear and consistent governance and documentation
- increased focus on lessons learned to capture and apply these to other projects, with embedded peer review for key projects
- embed an improved approach to supply chain risk and business continuity planning across all strategic and critical suppliers in accordance with the Guide to Managing Contract Criticality and linked to corporate risk management
- to continue to develop the Accord eCMS and implement improvements accordingly
- data and intelligence to be used to inform the thinking and decision making which will lead to improved outcomes on projects
- through contract management, the social value proposed as part of an accepted supplier offer, whether through procurement or other means, shall be measured to ensure that the benefits are indeed delivered within the life of the awarded contract
- to take measures to identify and mitigate modern day slavery risks in contract
Principle 5 - partnership working
The Challenge
To further enhance, develop and promote partnership working, locally and nationally, with other contracting bodies such as other local authorities (South West and others), NHS Dorset, and the third sector; including partnership working with suppliers, benchmarking, and networking through membership of the Central Buying Consortium (CBC).
The Council works with NHS Dorset, and others, to support the mutual aim of the Integrated Care System (ICS) – “Commissioning as One Council” with partners.
Objectives:
- develop strong working relationships with partners to ensure maximum benefit for the residents of the local authority area of the Council, including price and performance management
- develop with partners, where possible, a commercial approach to shared supply markets with the aim of increased market engagement and management in line with relevant legislative requirements. Including jointly produced service specifications and contracting approaches to increase economies of scale
- to achieve a growth in joint supply arrangements as relationships build and develop, where strong collaborative approaches are delivered
- ongoing engagement with partners to share commissioning intentions in a timely manner to identify suitable opportunities for partnership approaches
- develop stronger links with other organisations (including business groups, LEP’s, Schools and Colleges, VCS, and community groups) to deliver best practice commercial activity
- promote collaborative working relationships with key suppliers to maximise opportunities for both parties
- commercially influence, network, benchmarking at a national level through the Council’s management board membership of the Central Buying Consortium (CBC) and engagement with the Local Government Authority (LGA)
- review definition of “local” (default being the local authority area of Dorset Council) when procuring with others in order to take into consideration their geographical localities
Principle 6 - maximising the Dorset pound
The Challenge
To deliver additional value for residents through the way the Council spends money on goods, works and service.
Consideration to the use of innovative approaches, such as social value, to help to maximise the Dorset Pound so it goes further than just the delivery of core services. “If one Dorset £ is spent on delivery of services, can that same £ be used to also produce a wider benefit to the community of Dorset?”
The Council to embed a clear message about its intention to maximise the Dorset Pound through commissioning and procurement every time it communicates with the marketplace – “Being more business friendly”.
Objectives:
- large contracts to be broken down into lots to encourage wider local supplier participation, where it has been identified that this will secure better value
- in accordance with the National Procurement Policy Statement (NPPS), to take a broad view of value for money that includes the improvement of social welfare or wellbeing; encourage ways of working and operational delivery that achieve social economic and environmental benefits
- apply Economic considerations that will:
- Support the local economy by choosing, where possible, local suppliers close to the point of service delivery
- Support local businesses both directly and through activity encouraging sub-contracting opportunities with Tier 1 suppliers, with an emphasis on developing local supply chains in sectors that will deliver the biggest impact on economic growth, including employment and skills opportunities, over a longer term
- make more use of early market engagement to capture views from a wide cross section of potential local suppliers and service users, to help identify co-design and create benefits from any subsequent contract and encourage new business to develop which addresses key challenges and fill gaps in local provision
- apply Social considerations that will:
- support local businesses to create new jobs and support existing jobs for residents
- support the creation of apprenticeships and the upskilling the Council’s residents and their pay
- support the development of new forms of enterprises locally
- stimulate social innovation through institutions co-designing services with local communities and utilising social economy and social enterprise organisations in delivery
Principle 7 - climate and ecological emergency
The Challenge
There is clear scientific evidence to show that climate change is happening and is due to human activity.
This includes global warming and greater risk of flooding, droughts, and heat wave.
As a local authority, Dorset Council has a responsibility to play its part in helping tackle this growing danger and as such declared in the Council’s Climate and Ecological Emergency Strategy.
The Council to apply environmental considerations within commercial activities – “Being more commercially minded”.
Objectives:
- to take into consideration the national priority outcome of “Tackling climate change and reducing waste”, alongside the Council’s own local priorities as set out in the Council’s Climate and Ecological Emergency Strategy, in accordance with the National Procurement Policy Statement (NPPS)
- As stated in Principle 2 – Effective Commissioning. To be able to demonstrate how commissioning contributes to the Council’s environmental targets and these should be an early consideration in the commissioning; not left until the procurement
- reduce the distance which goods and services travel to the Council’s point of delivery. • Assist in stimulating technical innovation through encouraging the local market, and others, to develop new technologies which address both goods and services requirements and enable environmental advances
- support to improve the local environment particularly where innovation processes are utilised in the design process and where creative individuals are commissioned to design, build, and manage new facilities and infrastructure
- all commercial activity to consider how it can contribute to deliver the Council’s environment aims in respect of carbon reduction; that this is recognised and valued
- encourage and influence local suppliers, and others, to improve their sustainability practice such as the use of:
- low carbon production techniques
- recycled materials
- alternatives to single use plastics, etc