The Capacity Tracker (CT) is a cloud-based digital insight tool built by NECS in partnership with NHS England that enables care home, home care, in-patient community rehabilitation, substance misuse and hospice providers to easily and quickly share vacancy and other critical information in real time.
Statutory guidance: Formal notice of a mandate for all adult social care providers
From 31 July 2022 and until further notice, the Capacity Tracker must be completed each month. Information must be updated within a designated 7-day reporting window. This window will open at the start of the eighth day of each month and run until the end of the 14th day of each month, or the next working day where the 14th day falls on a weekend or public holiday.
Data collection reporting windows
The reporting windows for the coming months are:
- 8 July 2024 to 15 July 2024 (inclusive – both dates included)
- 8 August 2024 to 14 August 2024 (inclusive – both dates included)
- 8 September 2024 to 16 September 2024 (inclusive – both dates included)
- 8 October 2024 to 14 October 2024 (inclusive – both dates included)
- 8 November 2024 to 14 November 2024 (inclusive – both dates included)
- 8 December 2024 to 16 December 2024 (inclusive – both dates included)
A big thank you from Dorset Council to all our care providers for your continued support.
Top tips (for providers)
Here are a few reminders of things you can do to make reporting easier:
- update or refresh as soon as the window opens. This means less reminders and can save time
- attend training sessions to get a better understanding of the system and how to quickly update information
- during peak holiday period make sure you have made arrangements to complete updates as the Capacity Tracker cannot be updated from abroad
- make sure you have additional users registered on CT to cover periods of absence
- any issues then contact the Capacity Tracker Support Centre – 0191 691 3729, nescu.capacitytracker@nhs.net (Monday to Friday from 8am to 5pm – excluding public holidays)
Upcoming training for providers
Care home and home care provider training: using Capacity Tracker
The sessions are aimed at Adult Social Care CQC regulated providers and covers:
- how to get set up on Capacity Tracker
- what Capacity Tracker is and its general functionality
- tips and tricks to make your service stand out
- current government policy and guidance, related to Capacity Tracker
- how Capacity Tracker is used to source vacancies
- how Capacity Tracker benefits the health and social care system
Joining instructions
- sessions will be hosted on Microsoft Teams
- no prior booking is required and the number of participants per session is unlimited
- please join the session a few minutes beforehand to allow for a prompt start
- estimated duration of each session is 1 hour
Upcoming training dates for care home providers
You may join any of the sessions listed below via this Microsoft Teams link | Meeting ID: 372 172 762 94 | Passcode: fK2FKW
July sessions:
- Tuesday 7 July at 14:30pm
- Wednesday 10 July at 13:30pm
Upcoming training dates for home care providers
You may join any of the sessions listed below via this Microsoft Teams link | Meeting ID: 358 742 106 527 | Passcode: MjbFvJ
May sessions:
- Wednesday 3 July at 13.30pm
- Tuesday 9 July at 14.30pm