We can help you, whether you are:
- privately renting
- renting from a housing association
- a homeowner
- a landlord or
- a lettings agent
Contact the housing advice line
All advice will be confidential, non-judgemental and free for everyone. Don’t leave it too late, help is available on the phone or by email.
Housing advice at Dorset Council
We have advice on our website if you are homeless or at risk of losing your home. Our Housing Options Team can help guide you through the difficulties you may be facing. If you are faced with homelessness or at risk of losing your home, get in touch with us as soon as possible.
Further support
Working in partnership with Citizens Advice and Shelter, we are joining together to offer help and support to those struggling with their housing costs. All three organisations offer housing advice and support, and it doesn’t matter where you start your journey because we know that we are stronger working together to help you.
We all want you to be able to stay in your home, but we know that, at times, paying your rent or mortgage can be really challenging, especially at the moment, with all the other costs of living impacting on the money you have available.
Your housing costs are a priority payment, and we want to make sure that they are manageable for you and where they are not, help you look at what the options are available to you.
The important thing is to get help as early as possible.
Citizens Advice
Citizens Advice have a large range of advisors that can support you with different issues. They also employ specialist debt, housing and welfare advisors who may be able to help you navigate the difficult processes of addressing debts or making benefit claims.
For support visit the Citizens Advice website or telephone 0800 144 8848.
Shelter
Shelter provide free housing advice to those in need. You can self-refer if:
- you are homeless
- have nowhere to stay tonight
- are worried about losing you home
- are at risk of harm or abuse in your home
by calling their emergency national helpline on 0808 8004444 during opening hours.
You can also use their online advice to help with your housing rights and the next steps to take in your situation.
Use their webchat function if you need help to take the next steps, or prefer not to call.
Shelter’s Legal Aid Legal Service
Shelter’s legal team can help you if you are eligible for Legal Aid, for example, if you need to go to court about a housing problem or to challenge a decision.
You need to make an appointment To speak to their legal team. To make an appointment with the legal team based in Bournemouth, please call 0344 515 1777 between 9am and 5pm, Monday to Friday. This number is for new legal appointments only.
Financial support
Income Maximisation Worker - Citizens Advice
Dorset Council’s Housing Options Team have a dedicated worker within Citizens Advice who you can self-refer to. They can support you with:
- budgeting advice
- applying for benefits (if eligible)
- debt relief referrals
- benefit entitlement assessment
- maximisation of income
- applying for grants (if eligible)
- budget work
You can self-refer for this support by emailing HousingIncMax@edpcitizensadvice.org.uk explaining what you feel you need support with. The Income Maximisation Worker will then email you back to start an assessment.
Entitlement to benefits
It may be that you are entitled to additional financial help from the DWP. It is helpful to complete a benefit calculator prior to applying for welfare benefits to check what entitlement you may have.
Dorset Council assess claimants for a range of benefits such as
- Council Tax Support
- Housing Benefit
- Emergency Local Assistance Fund
Discretionary Housing Payments
Discretionary Housing Payments can provide extra financial support to help with rent or housing costs. It is for those receiving Housing Benefit or the Housing Element of Universal Credit. It is a limited and discretionary fund. Each application is considered on its own merits. Support is usually given in the short term to give you time to sort out your financial or housing circumstances. This is useful if you are trying to find alternative affordable accommodation.